Resume

Skills

Proposal Management, Proposal Writing, Technical Writing, RFQ, RFP, RFI, Bids, Solicitations for K12, Higher Ed, Government, Healthcare, Municipalities, and Commercial, Content Management, Content Writing, Marketing, Digital Marketing, Email Marketing, Social Media Management, Project Management, Office Management, Staff Development, New Business Development, Quality Control, Account Management, Copywriting, Web Content Updates, Graphic Design, Instructional Design, B2B, Public Relations, Branding, Higher Education, Teaching, Online Teaching, Workshops, Public Speaking, Events Planning, Conferences, Trade Shows

Tools/Software

WordPress, Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Google Suite, Gmail, Google Meet, Google Analytics, Windows Remote Desktop, Adobe InDesign, Adobe Photoshop, SharePoint, Hootsuite, Sprout Social, Loomly, MailChimp, Constant Contact, Salesforce, Deltek, Zoom, Google Meet, Blackboard, Cengage, Mindtap, Keyboarding Online, Canva, McGraw Hill Connect

Education

Southeastern Oklahoma State University, MBA in Marketing – Durant, OK, June 2019 to June 2020

University of Texas of the Permian Basin, Graduate Coursework in Public Administration – Odessa, TX, January 2019 to May 2019

Metropolitan State University, Bachelor of Science in Business Administration – Saint Paul, MN, January 2012 to December 2015

Work Experience

Performance Services, Facility Planning Manager – Round Rock, TX, May 2025 to Present

  • Lead strategic facility planning and project management efforts from initial assessments through election day across multiple bond campaigns, ensuring critical milestones and timelines are met.
  • Coordinate cross-functional teams, including financial analysts, demographers, community engagement specialists, and marketing/bd professionals, to align project goals and deliverables.
  • Consolidate complex assessment data and regulatory insights to provide actionable recommendations that inform campaign strategies and stakeholder decision-making.
  • Support Political Action Committee (PAC) efforts and public engagement initiatives by managing logistics for community meetings, public presentations, and campaign materials.
  • Maintain organized project documentation and facilitate internal and external communications, ensuring consistent messaging and seamless execution across planning phases.

Skills: Project Management · Marketing Campaign Management · Community Engagement · Bond Planning · Operations

Austin Community College, Adjunct Professor of Marketing – Austin, TX, May 2021 to Present

  • Prepare and teach online courses in Marketing and Business, helping students develop essential marketing and office skills.
  • Design online courses to meet the Quality Matters Rubric (6th edition), ensuring high-quality standards and effective course delivery.
  • Administer courses using Blackboard, Cengage Mindtap, and McGrawHill Connect, providing a seamless learning experience for students.
  • Conduct assessments of student learning outcomes and provide clear, timely feedback on assignments and grades to support student success.
  • Participate in professional development activities, mentor students, and collaborate in departmental meetings to enhance teaching effectiveness and course content.

Courses Taught: Principles of Marketing, Consumer Behavior, Public Relations, MS Word, MS Outlook, Intro to Keyboarding, Numeric Keypad Applications/Data Entry

Skills: Performance Measurement · Higher Education · Teacher Training · Professor · Blackboard · Office 365 · Marketing Education · Alternative Education · Collaborative Problem Solving · Coaching · Marketing · Business Administration · Online Teaching · Teaching · Instructional Design · Digital Media · Communication

FGM Architects, Regional Marketing Manager – Austin, TX, October 2022 to May 2025

  • Lead architectural pursuits for Texas-based projects, including PK-12, higher education, civic, federal, public safety, faith-based, corporate, and residential sectors.
  • Manage proposal development, coordinating with firm leaders to ensure alignment and timely delivery of high-quality submissions.
  • Supervise coordinators and collaborate on qualifications, proposals, and interview presentations, ensuring smooth production processes.
  • Maintain and update proposal-related processes and materials to improve efficiency and consistency in the proposal process.
  • Oversee and collaborate on conference logistics, social media, and email marketing efforts to support the firm’s overall strategic marketing plan, enhancing visibility and engagement.

Skills: Adobe Creative Suite · Performance Measurement · Corporate Events · Social Media · Microsoft Office · RFQ · Outlook · Supervisory Skills · Resource Allocation · Employee Learning & Development · Quality Control · Office 365 · Microsoft Word · Marketing Education · Collaborative Problem Solving · Proposal Management · Proposal Writing · Marketing Budget Management · Coaching · Diversity & Inclusion · Leadership · Marketing Campaign Management · Microsoft Excel · SharePoint · Digital Media · Adobe Indesign CC · Communication · Marketing Management · RFP · PowerPoint · B2B Marketing · Strategic Planning · Trade Shows · Email Marketing · Project Management

O’Connell Robertson, Proposal and Communications Manager – Austin, TX, March 2020 to October 2022

  • Managed the proposal process from start to finish, including go/no-go decisions, coordination with executives and consultants, and submission, ensuring efficient project timelines and high-quality proposals.
  • Produced over 50 customized responses to RFQs, RFPs, and RFIs for education, healthcare, and commercial clients, leading to a strong portfolio of successful submissions.
  • Developed and maintained a content library for general responses and frequently asked questions, streamlining proposal content and improving efficiency.
  • Managed the firm’s online and social media presence, including website updates and content on LinkedIn and other platforms, increasing brand visibility and engagement by 10% annually.
  • Coordinated and participated in marketing/business development events, ensuring the firm’s presence at trade shows and conferences, which enhanced industry networking opportunities.

Skills: Performance Measurement · Corporate Events · Social Media · Microsoft Office · RFQ · Office 365 · Collaborative Problem Solving · Proposal Management · Proposal Writing · Marketing · Marketing Campaign Management · Adobe InDesign · Digital Media · Communication · Marketing Management · RFP · B2B Marketing · Email Marketing

True North Consulting Group, Senior Marketing Coordinator – Austin, TX, November 2012 to March 2020

  • Coordinated the proposal process for a technology consulting firm, ensuring smooth project execution and timely submissions.
  • Used lead generation and bid services such as BidSync, GovWin, and Texas Smartbuy to identify new consulting opportunities, expanding the firm’s client base.
  • Researched new business opportunities and developed strategic partnerships with clients and prime firms, driving increased revenue and sustainable relationships.
  • Managed and responded to 30+ RFQs, RFPs, and sales proposal requests, ensuring high-quality submissions aligned with client needs.
  • Developed marketing content for presentations, email campaigns, website, and brochures, helping communicate the firm’s qualifications and successes to prospective clients.

Skills: Adobe Acrobat · Corporate Events · Social Media · Microsoft Office · RFQ · Outlook · Event Management · Office 365 · Microsoft Word · Copywriting · Business Development · Salesforce.com · Collaborative Problem Solving · Proposal Writing · Marketing · Microsoft Excel · Copy Editing · Customer Service · SharePoint · Office Management · Digital Media · Communication · Notary Public · RFP · PowerPoint · B2B Marketing · Trade Shows · New Business Development

Massage Envy, Massage Therapist Manager – Apple Valley, MN, November 2006 to June 2012

  • Led a team of massage therapists and front desk staff, driving sales and membership growth through improved team performance and customer satisfaction, resulting in increased membership sales.
  • Responded to customer inquiries and provided recommendations for remediation, addressing issues promptly and effectively, leading to enhanced customer satisfaction and loyalty.
  • Assisted with the hiring and onboarding process for new staff, providing feedback and identifying areas for improvement, which helped build a stronger, more efficient team.
  • Provided therapeutic massage and offered recommendations for treatment frequency and membership length, ensuring optimal results for clients, which contributed to higher retention and long-term customer satisfaction.

Skills: Resource Allocation · Account Management · Collaborative Problem Solving · Marketing · Customer Service · Office Management · Communication · Sales · Management

Volunteer / Professional Development Experience

  • SMPS SRC Programs Committee
  • SMPS SRC Sponsorship Committee
  • SMPS Former Education Committee
  • SMPS Guest Speaker – Digital Platforms
  • A4LE Former Board Member
  • A4LE Former Emerging Professional Committee
  • A4LE Former Sponsorship Committee
  • ADW20 Co-Host/Guest Speaker
  • Women’s Empowerment Conference
  • Staff Development Committee
  • People Recognition Committee
  • DEI Committee – Learning and Development Team Lead
  • Celebration of Great Teaching Retreat
  • Online Course Redesign Academy
  • Quality Matters National Certification